Educational Case Manager

Location: Fully remote; Canada or California, United States

Company

hirify.global provides academic tutoring services and education programs for students, families, and school district partners.

What you will do

• Conduct intakes with families and students and provide high-quality academic customer service.
• Coordinate instructors, manage class schedules, and staff tutoring sessions efficiently.
• Manage virtual tutoring sessions and monitor students’ academic progress.
• Provide administrative support for regional operations, including phone support, business data, and scheduling.
• Conduct conferences with program directors to review progress, adjust academic plans, and renew enrollments.
• Support the delivery and execution of programs and initiatives for students and school district partners.

Requirements

• English and Mandarin communication skills are required.
• Bachelor’s degree required.
• 2–3 years of progressive career growth.
• Experience working in virtual operations and team environments.
• Strong time management, planning, prioritization, organization, and independent-working skills.
• Proficiency with Microsoft Office and Google applications; ability to manage remote teachers and virtual relationships.

Culture & Benefits

• Fully remote work environment.
• Paid time off.
• Open communication and relationship-building with students, families, customers, employees, and education partners.
• Opportunity to work independently while adapting to changing operational priorities.