Bilingual Patient Experience Representative (Spanish)

Location: Remote within the Greater Toronto Area, with working hours of 9am–5pm EST or 10am–6pm EST, Monday to Friday

Salary: $48,000–$50,000 annually, plus equity through stock options and a comprehensive health and benefits package

Company

hirify.global provides a patient-centric platform that enables hospitals and clinics across North America to share medical imaging records digitally and securely with patients, physicians, and other healthcare providers.

What you will do

• Provide timely technical support and platform guidance to patients by phone and email.
• Help patients access their health records and navigate the hirify.global platform.
• Educate patients on appropriate platform use and support users with different levels of technical proficiency.
• Gather patient and provider feedback and share insights with Management and Engineering to help shape the product roadmap.

Requirements

• Professional communication skills in Spanish and English, both verbal and written
• At least 2–3 years of customer service experience involving phone and email communication
• Availability to work Monday to Friday during 9am–5pm EST or 10am–6pm EST
• Strong organizational skills and the ability to manage multiple tasks.
• Ability to work independently in a fast-paced environment.

Nice to have

• Healthcare experience or a strong interest in healthcare.
• Technical support experience.
• Additional Spanish or French communication skills.
• Resourcefulness, flexibility, accountability, perseverance, and empathy.

Culture & Benefits

• Remote work environment.
• Stock options for every employee.
• Four weeks of paid time off and unlimited paid wellness days.
• Extended mental health coverage.
• Sixteen weeks of parental leave top-up.
• Inclusive culture focused on diversity, equity, and inclusion.