Client Experience Specialist (6-month contract)

Location: Burlington, Canada; hybrid work with in-person attendance at an assigned hirify.global office at least two days per week

Company

hirify.global provides credit information, risk management, and data-driven solutions for customers and communities worldwide.

What you will do

• Create and manage customer-related tickets from intake through resolution, engaging cross-functional teams for sales closure and post-sales activities.
• Own customer onboarding, including account setup, training coordination, and ongoing support.
• Act as the primary contact for internal stakeholders and external customers across concurrent product and project initiatives.
• Troubleshoot inquiries, document issues and root causes, and coordinate escalations to deliver timely resolutions.
• Support Sales Account teams through customer activity logs, contract coordination, and identification of cross-sell and up-sell opportunities.
• Prepare reporting and coordinate customer and internal communications related to contractual service levels and operational risks.

Requirements

• University degree or equivalent combination of education and experience.
• Demonstrated project management, time management, organizational, multitasking, and prioritization skills.
• Excellent written and verbal communication skills with the ability to build strong customer and internal relationships.
• Advanced experience with Microsoft Word, Excel, and PowerPoint, plus intermediate to advanced experience with Adobe Acrobat, Teams, SharePoint, or similar applications.
• Own transportation is required for local travel.
• Professional, collaborative, detail-oriented approach and commitment to customer success.

Nice to have

• Experience in the credit industry.
• Experience with Salesforce.
• French proficiency.

Culture & Benefits

• Work in a collaborative Operations environment focused on customer experience and operational excellence.
• Access professional development resources and support for career growth.
• Benefit from work-life flexibility and collaboration with teams across the globe.
• Accommodation is available for applicants with disabilities in accordance with applicable laws.