Bilingual Case Management Coordinator

Location: Remote within Canada; positions are listed for New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island, and Ontario

Base pay: CAD 40,254–45,285 per year

Company

hirify.global is a national health solutions partner providing insurance, primary care, and emergency medical services across Canada.

What you will do

• Set up new disability applications and follow up to obtain missing information within required timeframes.
• Maintain disability files and complete documented processes for new claims, closures, and CPP/QPP applications.
• Respond to disability-related client inquiries by telephone and in writing, handling approximately 30 calls per day.
• Enter and maintain data in claims management and payment systems.
• Calculate benefit payments, offsets, and other financial components of income replacement benefits.
• Prepare, format, and proofread letters and complete related administrative duties.

Requirements

• Post-secondary education in a related field or equivalent work experience.
• At least six months of administrative experience; health care, health services, or customer service experience is preferred.
• Mandatory bilingualism in English and French.
• Strong attention to detail, customer service skills, and comfort handling telephone inquiries.
• Ability to perform financial calculations using provided tools.
• Excellent computer skills, including advanced knowledge of Microsoft Office.

Nice to have

• Knowledge of medical terminology.
• Experience as a medical secretary.

Culture & Benefits

• Permanent, full-time employment.
• Monday-to-Friday shifts of 7.5 hours scheduled between 8:00 a.m. and 6:00 p.m.
• Flexible work options and opportunities for personal and professional growth.
• Competitive pay, comprehensive benefits, and potential performance-based incentives.
• Accommodation and adjustments are available throughout the recruitment process.