Customer Success Manager (AI SaaS)

Location: San Francisco, United States; work arrangement: On-site

Compensation: $215,000–$315,000 annually, plus equity and commission

Company

JuiceBox is an AI SaaS company helping teams improve recruiting and hiring, serving more than 5,000 customers from early-stage startups to Fortune 500 companies.

What you will do

• Coach and develop a team of customer success managers through deal reviews, call reviews, and actionable feedback.
• Own team performance across gross revenue retention, net revenue retention, expansion, forecasting, and pipeline management.
• Act as a player-coach in complex renewals and expansions, supporting stakeholder management, pricing, and negotiations.
• Build and continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
• Partner with Sales, Product, and leadership to improve the customer experience and shape go-to-market strategy.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Sales.
• 2+ years of experience managing a revenue-owning team.
• Proven success leading teams that exceed GRR, NRR, and expansion targets.
• Strong commercial instincts and experience coaching others to improve performance.
• Experience introducing processes and programs that measurably improved a customer success organization.
• Executive presence with customers, cross-functional partners, and senior leadership.

Culture & Benefits

• Top-of-market compensation with meaningful equity and commission.
• 100% employer-paid medical coverage for employees, with employer contributions for dependents; dental and vision coverage is also provided.
• $2,000 annual wellness stipend.
• Daily breakfast and lunch, with dinner provided when working after 7 p.m.
• $300 monthly commuting stipend.