Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Leading a high-performing team to drive revenue growth, expansions, and renewals for mid-market and enterprise clients with an accent on AI-driven workflow optimization. Focus on building scalable CS playbooks, coaching team members, and navigating complex commercial negotiations in a hypergrowth environment.

Location: Must be based in or willing to relocate to San Francisco (On-site 5 days a week)

Compensation: $215,000 – $315,000 OTE (Base + Commission)

Company

A rapidly growing AI SaaS company helping teams win the talent war, backed by major investors like Sequoia Capital and DST Global.

What you will do

• Coach and develop the CS team through deal reviews and actionable performance feedback.
• Own team performance metrics including GRR, NRR, and expansion goals.
• Act as a player-coach by participating in complex renewals and stakeholder negotiations.
• Build and refine the CS playbook, including success planning and forecasting processes.
• Partner cross-functionally with Sales and Product teams to shape GTM strategy.

Requirements

• Must be based in or willing to relocate to San Francisco.
• Must be able to work on-site 5 days a week.
• 5+ years of experience in Customer Success, Account Management, or Sales.
• 2+ years of experience managing a revenue-owning team.
• Proven track record of exceeding GRR, NRR, and expansion targets.
• Strong commercial instincts and executive presence.

Culture & Benefits

• Generous benefits package including medical, dental, and vision insurance.
• Equity and commission-based compensation structure.
• Daily lunch stipend.
• Opportunity to work with a collaborative, low-ego team in a category-leading AI company.