Manager, Business Operations & Enablement / Business Analyst

Location: New York, NY; hybrid role based in the NYC office

Annual base pay: $105,000–$120,000 USD

Company

hirify.global operates within The New York Times, an independent journalism organization focused on helping people understand the world.

What you will do

• Lead and develop a team of client coordinators, including capacity planning, staffing, coverage, service standards, and quality controls.
• Manage daily classified business operations and act as an escalation point for complex operational issues.
• Lead high-priority advertising projects from definition through delivery and coordinate pre-sale and post-sale workflows.
• Establish governance for processes, data definitions, documentation, compliance, and Salesforce adoption.
• Design dashboards and automated reports with advertising and revenue technology teams.
• Analyze sales performance, competitive intelligence, and marketplace trends, translating data into recommendations for sales and executive audiences.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 4–6 years of relevant experience in business or sales operations, advertising or media, client services, or data science.
• 3+ years improving operating models, workflows, governance, service standards, or business processes in a complex organization while directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Experience with Salesforce or another customer relationship system, dashboards, productivity metrics, and data-driven decision-making.
• Experience aggregating data in Excel using pivot tables or LOOKUPs, with strong presentation and synthesis skills.

Nice to have

• Experience evaluating AI or automation opportunities for operational value.
• Experience in advertising operations, competitive intelligence, or classified business operations.

Culture & Benefits

• Commitment to independent, reliable, and quality journalism.
• Medical, dental, and vision benefits may be available for U.S. roles.
• Potential access to FSA, company-matching 401(k), employee stock purchase plan, and variable compensation.
• Paid vacation, paid sick days, paid parental leave, tuition reimbursement, and professional development programs may be available.