Application Support Analyst (Fintech)

Location: Austin, TX, United States; hybrid work opportunities. Applicants must be authorized to work for any employer in the U.S. No visa sponsorship or transfer of sponsorship is available.

Company

hirify.global provides digital banking and lending solutions for banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.

What you will do

• Provide phone-based technical support for the hirify.global Solution and resolve customer application issues.
• Document customer interactions, categorize cases, set priorities, and manage the open case queue.
• Guide customers through product usage and maintain clear communication throughout issue resolution.
• Escalate complex issues and collaborate with development, implementation, and QA teams.
• Make production data or configuration changes, test emergency fixes, and follow change-control procedures.
• Participate in rotating 24x7 on-call coverage and communicate customer trends to Operations Management.

Requirements

• 2–4 years of technical phone support experience, or an advanced degree with relevant exposure.
• Bachelor’s degree in a relevant field or equivalent work experience.
• Experience with enterprise or mid-sized software applications and Windows OS/Windows Server troubleshooting.
• Basic SQL knowledge and the ability to navigate relational databases.
• Knowledge of remote support tools and basic networking principles.
• Fluent written and oral English and authorization to work for any U.S. employer are required.

Nice to have

• Customer service experience and a strong customer-first mindset.
• Banking domain knowledge.
• Experience troubleshooting software applications.

Culture & Benefits

• Hybrid work opportunities and flexible time off.
• Health and wellness benefits, including health insurance and paid parental leave for eligible new parents.
• Career development, ongoing learning, mentoring, and internal mobility opportunities.
• Community volunteering, philanthropy programs, and employee peer recognition.
• Supportive and inclusive environment focused on collaboration, career growth, and wellness.