Senior Support Engineer (.NET)

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia

Company

hirify.global creates intelligent software development tools used by developers and teams worldwide.

What you will do

• Investigate and resolve complex technical issues submitted by users worldwide.
• Reproduce edge-case scenarios and prepare detailed bug reports for product teams.
• Collaborate with developers and QA engineers to communicate product feedback and drive fixes.
• Create knowledge base articles, troubleshooting guides, and bug-tracker issues.
• Help users adopt new technologies, including generative AI tools in development workflows.

Requirements

• Strong proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
• Ability to read, write, and debug C# applications effectively.
• Experience investigating, troubleshooting, and supporting commercial software applications.
• Understanding of generative AI applications in software development workflows.
• Fluent English with strong written and verbal communication skills.
• Experience with CRM systems, bug-tracking tools, support frameworks, or escalated technical cases.

Nice to have

• Experience onboarding and mentoring support engineers.
• Familiarity with modern IDEs and development tools across multiple platforms.

Culture & Benefits

• Flexible work location with the option to work from home or an office.
• Remote work from abroad for up to 30 days per year.
• Additional time off, medical insurance allowance, and mental health support.
• Relocation support, learning opportunities, conferences, courses, and language classes.
• Lunch support, sports benefits, internal events, and team gatherings.