Digital and Payment Solutions Pillar Service Leader, Senior Manager (Fintech)

Location: Remote, United States of America

Salary: $117,200–$157,500 base pay annually

Company

hirify.global provides purpose-driven technology and responsible AI for organizations creating social impact.

What you will do

• Own revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a product-aligned Professional Services portfolio.
• Lead implementation, Advisory+, Managed Services, and related delivery motions to improve predictability, quality, time to value, customer experience, and escalation management.
• Translate product, Customer Success, and Professional Services priorities into operating plans, team priorities, and measurable outcomes.
• Develop repeatable standards, scalable workflows, automation-ready processes, and consistent operating rhythms across Professional Services.
• Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership on roadmap readiness, service offerings, customer outcomes, and feedback loops.
• Lead global delivery teams through coaching, workforce planning, role clarity, engagement, retention, and leadership accountability.

Requirements

• 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams.
• 3+ years of people leadership experience, including coaching, performance management, workforce planning, and team capability development.
• Experience managing revenue, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes.
• Strong knowledge of professional services delivery models, customer value realization, implementation quality, service offerings, operational reporting, and process improvement.
• Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders.
• Experience with digital payments, fintech platforms, financial operations, transaction processing, or adjacent financial technology solutions is highly valued.

Nice to have

• Experience leading multisite, international, or globally distributed teams.
• Experience with automation, global delivery models, AI-enabled delivery practices, and Forward Deployed Engineer integration.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Wellness programs, pet insurance, legal and identity protection, and tuition reimbursement.