Technical Support Specialist (Robotics)

Location: Salem, NH, USA; on-site partner and trade show support required, with 10–20% regular travel, weekend shifts, and on-call rotation.

Company

hirify.global is a global technology company that develops software-driven robotic automation systems for order fulfillment.

What you will do

• Respond to incident, spare part, warranty, delivery quality, and robot repair cases.
• Provide on-site technical support to partners and at trade shows across hirify.global modules.
• Analyze complex technical problems, resolve issues, and maintain trusted partner relationships.
• Write knowledge-base articles and make technical information accessible to partners and colleagues.
• Deliver hirify.global Academy training and collaborate with Sales, R&D, and other internal teams.
• Meet individual and team KPIs while participating in weekend shifts and the on-call rotation.

Requirements

• At least 1 year of experience in a hands-on mechanical or electrical technical environment.
• Bachelor’s degree in Mechanical Engineering, Robotics, or a related technical discipline preferred; relevant experience may substitute.
• Ability to quickly learn complex technical systems and apply analytical problem-solving.
• Strong technical troubleshooting, customer training, communication, and relationship-building skills.
• Willingness and ability to travel 10–20% of the time and provide on-site support.

Culture & Benefits

• Medical, dental, and vision insurance plans.
• Health Savings Account with a company contribution.
• Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance, professional development, and mentorship programs.
• Life, disability, and employee assistance insurance programs.