Senior Technical Support Specialist (Robotics)

Location: Onsite at the Salem, Oregon office; all roles are U.S.-based. Applicants must have current authorization to work in the United States.

Salary: $88,000–$114,000 USD annually

Company

hirify.global develops and commercially deploys humanoid robots for warehouses, manufacturing facilities, and distribution centers.

What you will do

• Lead responses and resolutions for complex external and internal customer issues, including high-priority escalations.
• Provide customer support through phone, email, and other communication channels while guiding team members on engagement standards.
• Troubleshoot complex technical issues involving robotics products and services.
• Collaborate with engineering and technical teams to identify root causes and deliver long-term fixes.
• Document customer interactions and resolutions in the ticketing system.
• Identify recurring issues and product improvement opportunities through customer feedback.

Requirements

• Bachelor's degree or equivalent experience required.
• Strong interpersonal, communication, problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Current authorization to work in the United States is required.
• Previous customer support experience is helpful but not required.

Nice to have

• Passion for robotics and technology.

Culture & Benefits

• Full-time employment with a 401(k) plan featuring a 6% company match and company stock options.
• Company-paid medical, dental, vision, and short- and long-term disability insurance starting on the first day.
• Paid time off, company holidays, parental leave, and an employee assistance program.
• On-site catered lunches and snacks at Salem and Pittsburgh locations.
• Professional development, tuition reimbursement, eligible relocation assistance, and annual discretionary bonuses.