Technical Support Specialist (Robotics)

Location: Salem, NH, USA. Weekend shifts on Saturdays and Sundays are required, with on-site partner and trade show support as needed. Regular travel of 10–20% and participation in an on-call rotation are expected.

Company

hirify.global develops software-driven robotic automation systems that optimize order fulfillment for brands worldwide.

What you will do

• Respond to incident, spare part, warranty, delivery quality, and robot repair cases.
• Provide technical assistance and on-site support to partners and at trade shows across hirify.global modules.
• Analyze complex technical issues, resolve problems, and maintain trusted relationships with partners and stakeholders.
• Write knowledge-base articles and make technical information accessible for partner troubleshooting.
• Deliver hirify.global Academy training and collaborate with Sales, R&D, and other internal teams.
• Track team and personal KPIs while working weekend shifts and participating in on-call support.

Requirements

• At least 1 year of experience in a hands-on mechanical or electrical technical environment.
• Bachelor’s degree in Mechanical Engineering, Robotics, or a related technical discipline preferred; relevant experience may substitute.
• Ability to quickly master complex technical systems and apply analytical problem-solving.
• Strong technical support and customer-training abilities.
• Excellent communication and relationship-building skills.
• Willingness and ability to travel 10–20% of the time and work weekends.

Culture & Benefits

• Medical, dental, and vision insurance plans.
• Health Savings Account with a company contribution.
• Paid time off, 12 holidays, paid exercise and volunteer time, and paid parental leave.
• 401(k) plan with employer match and discretionary profit-sharing contribution.
• Educational assistance, professional development, and mentorship programs.
• Life, disability, and employee assistance insurance programs.