Brand & Consumer Manager with German

Location: Bucharest office, Romania; hybrid work-from-home/work-from-office option

Company

Procter & Gamble produces globally recognized consumer brands including Ariel, Pampers, Gillette, Oral-B, and Pantene, with operations in more than 70 countries.

What you will do

• Lead, coach, and motivate a team of Consumer Relations Specialists.
• Monitor team performance, service quality, and operational metrics.
• Oversee onboarding, training, and capability development.
• Manage complex and escalated consumer cases while ensuring empathetic communication and effective resolution.
• Drive process improvements and service optimization initiatives.
• Analyze consumer feedback and complaints, identify root causes, and collaborate with Supply Chain, Quality, Brand, and Market teams on improvements.

Requirements

• English and German communication skills are required.
• Bachelor’s or Master’s degree.
• Experience in consumer care, customer service, or complaint handling.
• Demonstrated people leadership experience.
• Strong problem-solving, decision-making, ownership, and accountability skills.
• Experience with process improvement, service optimization, or operational excellence initiatives.

Culture & Benefits

• Inclusive, supportive, and people-centric work environment.
• Flexible working schedule and hybrid work arrangement.
• Competitive salary package, annual and vacation bonuses, and a rare language benefit of 1,800 RON gross per month.
• Private medical, life, and accident insurance, plus meal allowance and access to a private canteen.
• Stock ownership plan, flexible benefits fund, learning platforms, and wellbeing support.

Hiring process

• Online application and CV screening.
• Online assessment and language evaluation.
• Virtual or in-person interviews followed by an offer and onboarding.