Customer Care Associate (Sustainability)

Location: Hybrid role in Mauritius; locations listed as Quatre Bornes and Ebene

Company

hirify.global provides business sustainability ratings, technology, and actionable insights into companies' environmental, social, and ethical risks.

What you will do

• Serve as a primary customer contact through phone and email, providing high-quality support.
• Research and validate company registration details, legal entities, business activities, and operating scope.
• Update supplier databases with accurate information from national company registers and online sources.
• Respond to customer queries and coordinate with internal and external stakeholders to gather information.
• Contribute to process improvement, research support, and communication management initiatives across departments.

Requirements

• Bachelor's degree preferred; an HSC or Diploma with equivalent experience is also considered.
• At least 1 year of experience in customer service, customer support, or customer experience roles, preferably with international exposure.
• Fluency in English and French is required.
• Excellent verbal and written communication, interpersonal, active listening, multitasking, and prioritization skills.
• Advanced proficiency in Microsoft Office tools, including Excel and Word.
• Customer-focused attitude and ability to build strong professional relationships.

Nice to have

• Experience with Salesforce.
• Additional language skills.

Culture & Benefits

• Hybrid work organization with flexible working hours.
• Office and IT equipment support, internet and electricity bill allowance, and transportation and parking allowance.
• Wellness allowance, professional mental health support, pension contributions, and optional private health coverage.
• Learning and development opportunities, onboarding, mentoring, e-learning, and career growth management.
• Annual performance bonus, referral bonus, travel or vacation grant, peer recognition, and community service day.
• Sustainability events, community involvement, and employee-led resource groups.

Hiring process

• Submit a CV in English; every application receives a response.
• Reasonable adjustments to the hiring process are available on request.