Manager, Member Experience

Location: Remote, United States; occasional business travel required for meetings, site training, or company events.

Salary: $73,000–$85,000 per year, plus bonus eligibility.

Company

hirify.global is a Public Benefit Corporation that uses data and technology to improve health outcomes and reduce pharmacy benefit costs for employers and health plans.

What you will do

• Manage daily member experience operations, workflows, case resolution, call volumes, and service performance.
• Supervise complex and escalated member cases, ensuring timely and effective solutions.
• Lead, motivate, develop, and support a high-performing member service team.
• Monitor KPIs, conduct audits, prepare performance reports, and use data to guide decisions.
• Improve processes through root cause analysis, best practices, training, and continuous improvement initiatives.
• Collaborate with healthcare providers, pharmacies, and cross-functional teams to resolve member concerns and achieve shared goals.

Requirements

• At least 5 years of healthcare industry experience focused on care coordination, member advocacy, or related work.
• At least 5 years of member service leadership and case management experience in a healthcare setting.
• Prior call center leadership experience and the ability to work in a high-volume, fast-paced environment.
• Demonstrated experience leading and developing teams, with strong interpersonal, communication, organizational, analytical, and problem-solving skills.
• Associate’s degree or higher in business administration, management, or a related field, or equivalent experience.
• Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.

Nice to have

• Remote call center experience.
• Pharmacy benefit manager experience.

Culture & Benefits

• Mission-driven work focused on improving healthcare outcomes and reducing pharmacy benefit costs.
• Medical, pharmacy, dental, vision, and life insurance benefits.
• 401(k) match, paid time off, and stock options.
• Collaborative environment with opportunities for professional growth and meaningful impact.

Hiring process

• Completed application followed by an interview process.
• Interviews may be conducted individually or in groups by phone, video conference, or in person.