Senior Executive – Import Logistics & Customer Service

Company

hirify.global provides globally integrated and port-centric supply chain, transportation, and logistics solutions as part of the PSA Group.

What you will do

• Monitor and update import shipment trackers, including real-time ETA changes and shipment status.
• Coordinate inbound shipments with freight forwarders, customs brokers, shipping lines, airlines, transporters, bonded warehouses, and 3PL warehouses.
• Manage SAP import documentation processes and maintain accurate shipment records.
• Review and distribute shipping documents, obtain missing documentation, and resolve discrepancies with origin teams.
• Support customs clearance and liaise with Regulatory, Trade Compliance, Customs, and PGA authorities on shipment issues.
• Provide shipment updates as the single point of contact, collaborate with internal stakeholders, and escalate operational risks and delays.

Requirements

• Experience with import logistics management and shipment tracking.
• Experience managing shipping documentation and supporting customs clearance.
• Ability to coordinate freight forwarders, customs brokers, carriers, warehouses, and internal business teams.
• Experience with SAP import documentation processes.
• Ability to identify, resolve, and proactively escalate shipment discrepancies, risks, and delays.

Culture & Benefits

• Global logistics environment serving multinational customers.
• Opportunities for professional growth within the PSA Group.
• Collaborative and diverse working community.