Technical Support Engineer (ETL)

Location: London, United Kingdom; in-person work in the London office

Company

hirify.global provides an intuitive ETL tool that enables data analysts to integrate data from different sources without building and maintaining data pipelines manually.

What you will do

• Triage and investigate customer issues using application data, logs, error messages, and external resources.
• Help customers troubleshoot data pipeline problems, plan data architectures, and understand complex integration points.
• Work with Engineering to reproduce issues, investigate technical problems, and drive them through to resolution.
• Proactively support customer goals, explain relevant product features, and drive product adoption.
• Identify recurring issues and feature requests to inform product improvements.
• Refine support processes and build strong customer relationships through clear, professional communication.

Requirements

• Bachelor's degree, preferably in a technical field.
• Experience providing customer-facing support for technically complex B2B software, such as data platforms, APIs, or integration tools.
• Working knowledge of SQL and general database concepts.
• Ability to independently diagnose open-ended technical issues, read logs and error messages, and work systematically.
• Ability to manage competing priorities, recognize recurring patterns, and collaborate with engineers on complex problems.
• Willingness to work in person from the London office.

Culture & Benefits

• Fast-paced environment focused on delivering an exceptional customer experience.
• Close collaboration with Engineering and subject matter experts.
• Ownership of customer matters within the assigned time zone.

Hiring process

• Submit an application form to apply.