Application Support Manager (Dynamics 365)

Location: Manchester, UK; hybrid working with two days per week in the office, including Thursday as the team anchor day

Salary: £77,100–£87,200 per year

Company

hirify.global is the UK's largest provider of academic qualifications, supporting education through assessment services and enterprise technology.

What you will do

• Lead the enterprise application support function, developing multidisciplinary teams and embedding continuous improvement.
• Define and improve end-to-end application support and management processes across the portfolio.
• Own governance, audit, risk, resilience, continuity and quality assurance for live services.
• Plan demand, priorities, capacity and the balance of internal and third-party resources.
• Manage supplier performance and hold partners accountable for quality, value, pace, risk and outcomes.
• Design support models for new applications and ensure smooth transition from delivery into live service.

Requirements

• Experience leading enterprise SaaS application support and management teams, including internal teams and third-party partners.
• Expert knowledge of application management, governance, audit, risk, resilience and continuity.
• Practical or certified knowledge of ITIL and service management principles.
• Experience with SaaS products, ideally Dynamics 365, Power Platform, Workday or enterprise AI tools.
• Experience influencing senior stakeholders and managing supplier and service performance.
• Ability to work in the Manchester hybrid arrangement, with two office days each week.

Culture & Benefits

• 35-hour working week with flexible hybrid working.
• 25 days of annual leave, rising to 30 days, plus Christmas closure days.
• Up to 11.5% pension contribution and Bupa healthcare support.
• Wellbeing programmes, volunteering opportunities and employee networks.
• Opportunity to shape support for a growing SaaS portfolio including emerging AI capabilities and citizen development.

Hiring process

• Apply with a CV and cover letter by 26 October.
• Two stages are anticipated: an online competency and technical interview followed by a face-to-face final interview in the Manchester office.