Sr. Client Consulting Manager

Location: Singapore; hybrid work with at least 3 days in the office, with exact expectations confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Act as the primary liaison and escalation point for key clients, managing operational issues and service changes.
• Coordinate internal resources to achieve hirify.global and client objectives and accelerate time to revenue.
• Lead operational initiatives, special projects, and client-driven continuous improvement plans.
• Manage communications and recovery efforts for critical product and processing service interruptions.
• Educate clients on best practices for hirify.global Commercial and Money Movement Solutions products.
• Engage Technology and Product teams to implement permanent solutions and improve operational processes.

Requirements

• At least 8 years of relevant experience with a bachelor's degree, or 5 years with an advanced degree, or 2 years with a PhD.
• Experience acting as a client liaison and escalation point.
• Experience managing operational initiatives, special projects, and cross-functional service delivery activities.
• Experience with problem management, critical issue communications, client training, and operational process improvement.
• Experience coordinating internal resources and engaging Technology and Product teams to resolve operational issues.
• Experience representing customer change requests and negotiating expectations with internal and external stakeholders.

Culture & Benefits

• Work on payment technology serving clients across more than 200 countries and territories.
• Collaborate with client, Technology, Product, and internal service delivery teams.
• Digital fluency is expected, including the use of emerging Generative AI tools such as ChatGPT and Microsoft Copilot.
• Contribute to customer-centric operational improvements and solutions with impact at scale.