Junior Voice of the Customer Manager (m/f/d) (E-commerce)

Location: Munich, Germany; four office days per week from Monday to Thursday. Work-from-anywhere opportunities are available for up to four weeks per year.

Company

hirify.global is a European e-commerce platform for premium home and living products, combining online shopping, daily specials, stores, B2B services, and design services.

What you will do

• Manage and thoughtfully respond to customer product reviews through the product review tool.
• Analyse reviews, customer care tickets, and sales data to identify recurring product issues, patterns, and customer experience trends.
• Use AI and automation where applicable to support feedback analysis.
• Collaborate with Product and Quality teams to turn customer insights into concrete improvement initiatives.
• Frame feedback into actionable recommendations explaining its importance, required changes, and success measures.
• Monitor key Voice of the Customer metrics and share insights with cross-functional stakeholders.

Requirements

• First working experience in customer experience, Voice of the Customer, data or product analysis, or customer support.
• Strong analytical skills and the ability to draw clear conclusions from reviews, customer care tickets, and sales data.
• Customer-first mindset, empathy, curiosity, and strong written communication skills.
• Solution-oriented approach focused on root-cause analysis and measuring the impact of changes.
• Confident communication and stakeholder collaboration skills across cross-functional teams.
• Fluent English required; German and additional European languages are a plus.

Nice to have

• Knowledge of German or additional European languages.

Culture & Benefits

• High-performance culture based on trust, feedback, collaboration, and ownership.
• International environment with opportunities for professional growth.
• Four office days per week, with up to four weeks of work from anywhere per year.
• 30 days of paid holiday, wellbeing resources, sports memberships, and preventive care.
• Dog-friendly central office, discounted public transport, JobRad, and support for working parents.
• Employee discounts, a Social Impact Day, and regular team events.