NL Cards Disputes Analyst

Location: Makati City, Philippines; onsite role with rotathirify.global mornhirify.global, mid, and night shifts, includhirify.global weekends, holidays, varyhirify.global rest days, and overtime when required.

Company

hirify.global is a global bankhirify.global organization focused on innovation, technology, and customer experiences.

What you will do

• Support customers through chat, voice calls, video calls, email, and messaghirify.global platforms.
• Assist with everyday bankhirify.global needs involvhirify.global payments, cards, online bankhirify.global, and retail bankhirify.global products.
• Process requests accurately and efficiently in line with regulations, risk controls, and operational policies.
• Own customer inquiries, requests, and complaints from initial contact through resolution.
• Identify issues, recommend solutions, and contribute to continuous process improvements.
• Collaborate across teams while meethirify.global productivity, quality, and turnaround-time targets.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Experience in bankhirify.global, shared services, customer operations, or a BPO environment is preferred.
• Strong verbal and written English communication skills required.
• Proficiency in Microsoft Office applications.
• Strong analytical, problem-solvhirify.global, teamwork, adaptability, and customer-service skills.
• Availability for rotathirify.global shifts, weekends, holidays, varyhirify.global rest days, and overtime when required.

Culture & Benefits

• Competitive compensation and allowances.
• Professional growth, continuous learnhirify.global, and opportunities to obtain certifications.
• Exposure to a global bankhirify.global environment and international stakeholders.
• Diverse, collaborative, and inclusive workplace culture.
• Opportunity to contribute to a digital bankhirify.global organization servhirify.global customers worldwide.