Team Manager (Online Gaming)

Location: Onsite in Palayan City, Central Luzon, Philippines; night or shifting schedules required

Company

hirify.global provides digital engineering, artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Lead a team of 18–20 associates and drive results against performance, telephony, utilization, productivity, attendance, and attrition targets.
• Manage attendance tracking, queue administration, corrective actions, and other administrative responsibilities.
• Develop, train, motivate, and recognize team members while maintaining high morale.
• Build relationships with clients and team members, understand needs, resolve issues, and meet expectations.
• Monitor service quality and performance to support customer satisfaction.
• Prepare timely and accurate reports based on operational data and observations for senior leaders.

Requirements

• Bachelor’s or associate degree preferred but not required.
• Experience managing a team of 18–20 associates.
• Experience supporting online gaming programs or similar customer service operations.
• Demonstrated leadership, problem-solving, customer-orientation, and teamwork skills.
• Ability to manage time and multiple schedules, meetings, and initiatives efficiently.
• Willingness to work onsite in Palayan with night or shifting schedules.

Culture & Benefits

• Work in a driven and collaborative environment focused on digital transformation and business process excellence.
• Opportunities to develop employees and contribute to operational improvements.
• Employee information is handled confidentially according to EEO guidelines.