NL Cards Disputes Analyst

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global Philippines supports retail banking operations through digital banking, customer service, and operational excellence.

What you will do

• Support customers through chat, voice calls, video calls, email, and messaging platforms.
• Assist with payments, cards, online banking, and other retail banking products and services.
• Process customer requests accurately while following applicable regulations, risk controls, and operational procedures.
• Own customer inquiries, requests, and complaints from initial contact through resolution.
• Identify issues, recommend solutions, and contribute to continuous process improvements.
• Collaborate across teams while meeting productivity, quality, and turnaround-time targets.

Requirements

• Bachelor's degree or equivalent professional experience.
• Experience in banking, shared services, customer operations, or a BPO environment is preferred.
• Strong verbal and written English communication skills are required.
• Proficiency in Microsoft Office applications.
• Strong analytical, problem-solving, teamwork, adaptability, and customer-service skills.
• Availability for rotating morning, mid, and night shifts, including weekends, holidays, varying rest days, and overtime when required.

Culture & Benefits

• Competitive compensation and allowances.
• Professional growth, continuous learning, and opportunities to obtain certifications.
• Exposure to a global banking environment and international stakeholders.
• Diverse, collaborative, and inclusive workplace culture.