Customer Success Manager (IT)

Location: Sydney, New South Wales, Australia; hybrid with office attendance on Monday, Wednesday, and Friday, plus additional days as required.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving more than 40,000 customers in over 140 countries.

What you will do

• Manage and grow an individual portfolio of existing customer accounts.
• Act as the primary point of contact and build long-term customer relationships.
• Identify, qualify, and develop cross-sell and up-sell opportunities.
• Analyse customer needs and present solutions that address their requirements.
• Document contacts, activities, forecasts, and opportunities accurately in Salesforce.
• Monitor market conditions and competitive activity while responding efficiently to customer needs and escalations.

Requirements

• Experience as an Account Manager managing and owning a portfolio of accounts.
• Strong consultative communication, active listening, influencing, and objection-handling skills.
• Polished verbal and written communication, resilience, and the ability to remain calm during issues and escalations.
• Proven success in achieving and maintaining sales targets.
• Knowledge of IT systems or experience working closely with IT stakeholders.
• Valid working rights in Australia are required; visa sponsorship is not available.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Collaborative, kind, and curious work environment.
• Hybrid workplace with free in-office lunches throughout the week.
• Opportunities for professional growth and advancement.
• Access to a dedicated training platform for skills development.
• International workforce and competitive compensation.