Customer Success Manager (Cybersecurity)

Location: Australia

Company

hirify.global provides AI-powered OT and IoT cybersecurity solutions that protect critical infrastructure, industrial organizations, enterprises, and government entities from cyber threats.

What you will do

• Manage a portfolio of critical customer accounts and own the customer lifecycle from onboarding through renewal.
• Drive product adoption, value realization, revenue growth, and customer retention through structured success plans.
• Serve as the primary customer contact, resolving requests and concerns while building trusted relationships.
• Analyze customer data and trends to improve engagement strategies, reporting, and customer experience.
• Collaborate across departments and provide customer feedback to support product design and development.
• Create training materials, improve tutorials, and support internal enablement for the Customer Success department.

Requirements

• At least 2 years of experience in Customer Success supporting a technical product.
• At least 3 years of experience in IT and network security; OT experience is an advantage.
• Experience onboarding customers, driving adoption, achieving business outcomes, and maintaining high renewal rates.
• Ability to conduct product demonstrations and training and present technical reports to customer and executive audiences.
• Strong organizational, communication, interpersonal, analytical, and multitasking skills.
• Experience engaging stakeholders from C-suite executives to technical staff and collaborating across departments.

Nice to have

• Previous experience as a Technical Account Manager or Sales Engineer.
• Experience with OT cybersecurity and operational technology environments.
• Experience optimizing Customer Success processes and developing playbooks.

Culture & Benefits

• Work focused on OT and IoT cybersecurity for critical infrastructure and industrial and government organizations.
• Environment centered on innovation, integrity, customer success, and collaboration.
• Commitment to diversity, inclusion, and belonging.
• Country-customized health and wellness, financial, and work-life balance benefits.
• Flexible time off.
• Successful candidates undergo background verification checks.