Customer Value Lead

Location: Melbourne, Australia; hybrid work with in-person attendance on Tuesdays, Wednesdays, and Thursdays

Company

hirify.global is building an AI-native procurement platform that automates purchasing workflows, approvals, renewals, supplier risk management, and spend visibility for enterprise businesses.

What you will do

• Own an enterprise book of business and an NRR quota covering retention and expansion.
• Lead renewal processes, identify upsell opportunities, and run commercial conversations with executive stakeholders.
• Build long-term relationships with procurement managers, CFOs, and other customer stakeholders.
• Develop the customer value and account management playbook, including commercial rhythms, processes, and operating standards.
• Represent customer needs internally and provide product and revenue leadership with feedback on adoption blockers and expansion opportunities.

Requirements

• 4–8 years of experience in a fast-paced startup, scale-up, VC, consulting, banking, or entrepreneurial environment.
• Experience in a GTM, sales, customer success, partnerships, or other customer-facing role with significant commercial responsibility.
• Experience managing six-figure ARR enterprise accounts and navigating multi-stakeholder buying committees.
• Ability to build trust and influence stakeholders from junior operators through senior executives, including CFO, Legal, and Procurement leaders.
• Strong ownership, organization, ambition, and comfort working without a fully established playbook.

Culture & Benefits

• Work in an early customer-team hire role with direct influence on how the function develops.
• Collaborate closely with implementation, product, revenue, and company leadership.
• Competitive geo-localized benefits.
• In-person collaboration at the office three days per week.
• AI note-takers may be used during interviews; candidates can opt out in their application.