Client Change Lead (Financial Services)

Location: Melbourne, Australia; hybrid work model. Other listed locations include Sydney, Newcastle, and Brisbane.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, including information processing and software solutions for investment and asset servicing operations.

What you will do

• Lead and coordinate business and client change initiatives from discovery and planning through implementation, transition, and post-go-live support.
• Define objectives, scope, deliverables, success measures, requirements, operational impacts, dependencies, and implementation plans.
• Partner with Transfer Agency Operations, Client Experience, Line 1 Risk, clients, fund managers, custodians, and third-party providers.
• Apply change management, project delivery, governance, risk, compliance, audit, and quality assurance frameworks.
• Manage project plans, milestones, resources, reporting, risks, issues, scope changes, and stakeholder communications.
• Coordinate configuration changes across Core Registry, Statements, Documents, and Forms, and support adoption through documentation, training, and stakeholder engagement.

Requirements

• 8+ years of experience in financial services, including 5+ years in unit registry, fund administration, custody, or related asset servicing functions.
• Strong knowledge of Transfer Agency, registry, custody, fund administration, and the end-to-end investor servicing lifecycle.
• Experience with fund launches, fund closures, transitions, client onboarding, regulatory change, or operational transformation initiatives.
• Experience with project delivery, change management, governance frameworks, and Agile methodologies.
• Strong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills.
• Advanced Microsoft Excel proficiency for data analysis, reporting, reconciliation, and operational decision support.

Nice to have

• Lean Six Sigma qualification or exposure.
• Experience with Jira, Trust Architect, or similar workflow, registry, or change management platforms.

Culture & Benefits

• Hybrid work model with flexible time off.
• Income protection, private health insurance discount, parental leave, and death and total permanent disability insurance.
• Hands-on, team-customised training through SS&C University.
• Fitness club, travel, and other discounts.
• Commitment to diversity and inclusion.