Application Support & Testing Specialist (SQL)

Location: Melbourne, Victoria, Australia; hybrid work with 2–3 days per week in the office and the remainder from home. Candidates must reside in Australia and be legally authorised to work there.

Salary: AUD 85,000 per year plus superannuation.

Company

hirify.global provides cloud-based software and secure payment solutions for small and medium-sized businesses, including products for the education sector.

What you will do

• Investigate, diagnose, test, and resolve escalated application support issues within agreed SLAs.
• Analyse application errors, data discrepancies, logs, system behaviour, and performance concerns using SQL and support tools.
• Reproduce defects in test and support environments and document findings for product, development, and engineering teams.
• Prepare and execute test cases, regression checks, and validation of configuration changes, updates, and software fixes.
• Document root causes, workarounds, resolutions, support procedures, and knowledge base content.
• Collaborate with product, development, implementation, and customer success teams while monitoring ticket trends and support KPIs.

Requirements

• Bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.
• Strong proficiency in SQL, Microsoft Excel, data management, and technical investigation.
• Experience with technology platforms, support tools, ticketing systems, application support resources, and customer-reported technical issues.
• Ability to prioritise multiple support tickets and investigations while meeting SLA requirements during high-volume periods.
• Strong analytical and communication skills, with the ability to explain technical issues, resolutions, and workarounds clearly.
• Must be legally authorised to work in Australia and reside within Australia.

Culture & Benefits

• Hybrid and flexible working arrangements.
• 12 weeks of gender-neutral paid parental leave.
• Three additional volunteer days through the social impact programme.
• LinkedIn Learning access and career development conversations.
• Health and life insurance, plus free mental health support.
• Diversity, inclusion, and global mentorship initiatives.

Hiring process

• Submit a resume and include the word “moonshot” at the top of the message to the Hiring Manager.
• Successful candidates complete background and identity verification checks.
• Visa sponsorship and contractor or Employer of Record arrangements are not available.