Customer Support Engineer (AI)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Engineer (AI): Responding to customer issues and providing technical support for complex storage solutions with an accent on customer relationships and technical excellence. Focus on managing technical operations, installations, and ensuring customer satisfaction.

Company

hirify.global is a fast-growing infrastructure company focused on AI data management.

What you will do

Build trusted customer relationships based on technical excellence.
Respond to technical support issues quickly and effectively.
Perform field services for installations, upgrades, and troubleshooting.
Manage feature requests and advocate for customer priorities.
Identify opportunities for continuous improvement in customer usage of VAST products.

Requirements

5+ years of experience in customer-facing roles with complex storage solutions.
Knowledge of Linux system administration and networking.
Experience with scripting and programming, particularly bash.
Ability to travel approximately 20% of the time.
MS or B.Sc. in CS, CE, EE or related fields.

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