Associate Manager – Airport Field Services

Location: Perth Airport, Western Australia; onsite

Company

hirify.global provides airport IT solutions and technology supporting the future of travel.

What you will do

• Lead and manage a medium-sized 24/7 field service engineering team supporting airport IT hardware, including kiosks, automated boarding devices, and biometric devices.
• Support technician recruitment, training, mentoring, objective setting, performance management, and workforce planning.
• Oversee incident, problem, change, release, and asset management to maintain operational readiness and minimize downtime.
• Manage preventive maintenance programs, hardware inventories, RMA processes, and physical asset movements.
• Prepare service performance reports, participate in customer reviews, and lead service improvement initiatives.
• Coordinate customer troubleshooting, log analysis, UAT, release deployments, requirements scoping, and change proposals with internal teams.

Requirements

• Experience in the airport IT industry or a related domain.
• Experience guiding field service technicians or engineers in incident, problem, and change management for airport IT systems and networks.
• Background in service delivery or technical operations, including project or program management in airport IT.
• University degree or equivalent practical experience in information technology, computer science, mechatronics, mechanical engineering, or a related field.
• Familiarity with CUPPS, CUSS kiosks, self-service bag drops, automated boarding gates, or passenger reconciliation systems is beneficial.
• Successful candidates must complete a National Coordinated Criminal History Check.

Culture & Benefits

• Full-time employment with salary, bonus, and benefits as part of the rewards package.
• Flexible working model within an onsite airport field service role.
• On-the-job and formal learning opportunities.
• Supportive, inclusive, and diverse work environment.
• Focus on employee wellbeing, personal life, and professional development.