Customer Operations Specialist (Contract) (Hospitality)

Location: Remote from the Philippines; 12-month contract with potential to extend. Schedule may require communication outside regular working hours to collaborate across multiple time zones.

Company

hirify.global is a restaurant technology platform serving diners and restaurant partners as part of Booking Holdings.

What you will do

• Conduct quality assurance checks, data audits, and record validations across restaurant, hotel, customer, and group accounts.
• Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates.
• Manage configuration setups, data entry, documentation, and administrative tasks within agreed timelines.
• Identify data discrepancies and collaborate with relevant teams to resolve issues accurately.
• Identify process bottlenecks and implement improvements using AI and automation tools.
• Support cross-functional projects, team documentation, and process communication while managing competing priorities.

Requirements

• Must be based in the Philippines and able to work remotely.
• At least 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.
• Experience with data entry, customer records, and CRM or administrative software systems.
• Ability to manage multiple priorities and tight deadlines with strong attention to detail.
• Strong written and verbal communication skills and effective stakeholder collaboration.
• Proficiency with Microsoft Office or Google Workspace.

Nice to have

• Experience in the restaurant, hospitality, or SaaS technology industry.
• Background in customer onboarding, software training, or quality assurance audits.
• Experience with Jira, Trello, Monday.com, reporting tools, data analysis, or promotion creation systems.
• Familiarity with hirify.global products and restaurant operational workflows.

Culture & Benefits

• Global and dynamic work environment with schedules adapted to collaboration across multiple time zones.
• Occasional communication outside conventional business hours may be required for international collaboration, restaurant partner support, and urgent matters.
• Benefits will be discussed during the interview process.
• Accommodations are available during the application, interview, and employment process.