Agent Strategy (AI)

Location: Australia; in-office role

Compensation: A$150,000–A$210,000 OTE per year, plus equity and commission.

Company

Decagon is a conversational AI platform that helps enterprise brands deliver personalized customer experiences across voice, chat, email, SMS, and other channels.

What you will do

• Shape the Agent Strategy function and establish operating best practices.
• Build long-term customer partnerships and act as a strategic advisor to enterprise stakeholders.
• Guide customers through deployment, from project scoping to adoption and value realization.
• Develop expertise in Decagon’s product capabilities and AI industry best practices.
• Communicate complex concepts to stakeholders ranging from individual contributors to C-level executives.
• Partner with Product and Engineering to identify technical improvements and influence the product roadmap.

Requirements

• 4+ years of customer-facing experience in a technical B2B SaaS role, such as Technical Account Management.
• Experience managing large customers and highly visible, multi-stakeholder projects.
• Excellent communication and presentation skills, including the ability to simplify complex concepts for non-technical audiences.
• Strong interpersonal, persuasion, teamwork, and technical skills.
• Understanding of go-to-market sales teams and processes.
• Passion for AI agent building; coding ability is not required.

Nice to have

• Experience deploying agentic AI tools in large organizations.
• Knowledge of customer support processes, systems, and best practices.
• Experience in a high-growth startup environment.
• Bachelor’s degree in science, technology, engineering, mathematics, or a similar field.

Culture & Benefits

• In-office environment focused on excellence and velocity.
• Medical, dental, vision, life insurance, and disability benefits.
• Retirement plan, parental leave, and fertility and family-building benefits.
• Monthly wellness and lifestyle stipend.
• Daily office lunches and snacks.
• Flexible take-what-you-need vacation policy, subject to local requirements.