Client Experience Intern (Fintech)

Location: Hybrid work in Toronto, Canada; the internship term runs from January to April 2027.

Salary: $25 CAD per hour, with the exact rate depending on skills, experience, and job-related knowledge.

Company

hirify.global is a Canadian financial technology company providing secure digital payments, identity verification, and fraud protection services.

What you will do

• Analyze customer experience feedback, metrics, and client inputs to identify insights for business and product decisions.
• Support sales and customer experience operations, including process development, reporting, strategy, and AI enablement.
• Identify client journey touchpoints, trends, and opportunities to improve customer experiences.
• Maintain Salesforce, Qualtrics, and other commercial platforms, including dashboards, reporting, and data quality.
• Support strategy and roadmap updates and prepare stakeholder-facing presentations and materials.
• Contribute to vendor exploration and broader sales organization initiatives.

Requirements

• Currently completing an undergraduate degree at a Canadian institution in Business, Economics, or a related field.
• Strong verbal, written, analytical, research, interpersonal, and storytelling skills.
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, Excel, Power BI, and Microsoft Teams.
• Ability to interpret data, solve problems, manage priorities, and meet deadlines.
• Ability to collaborate effectively across functions and levels while maintaining a customer-focused approach.
• Willingness to learn about payments, fintech, or financial services.

Nice to have

• Experience with Salesforce or another CRM, including administration, reporting, dashboard development, data management, or process optimization.
• Previous customer experience, account management, or sales experience.
• Experience creating clear and engaging PowerPoint presentations and communicating data through visual storytelling.
• Creative thinking and a proactive approach to identifying and triaging issues.

Culture & Benefits

• Flexible hybrid work model with monthly intern socials.
• Downtown Toronto office located near Union Station.
• Learning bootcamp for interns.
• Inclusive, purpose-driven environment focused on digital finance and innovation.
• Flexible support offerings focused on employee well-being.

Hiring process

• Successful candidates must complete background checks, which may include criminal, identity, employment, education, credit, and social media verification.
• Accommodation is available during the application and recruitment process.