Senior Agent Product Manager (LSP)

Location: Based in Australia, with significant onsite work at customer offices and flexibility to travel to the Canberra hub

Company

Builds an AI-powered product network that helps governments and businesses create a more resilient and secure global economy while keeping trade flowing.

What you will do

• Own the product direction, roadmap, deployment, adoption, and expansion of the platform within strategic logistics service provider accounts.
• Work onsite with freight forwarders, customs brokers, carriers, 3PLs, compliance analysts, operations teams, and IT stakeholders to understand workflows and business models.
• Translate customer discovery into product priorities, clear engineering requirements, prototypes, pilots, and post-launch improvements.
• Define and track customer-impact metrics such as faster clearance, fewer holds and detentions, lower compliance costs, and new LSP revenue.
• Partner with Technical Account Managers and Enterprise and Public Sector product teams to align customer workflows and product strategy.
• Improve the end-user experience and use AI prototyping to test ideas before production development.

Requirements

• 5+ years of product management experience and a track record of shipping B2B products used by enterprise customers.
• Experience with data-intensive, API-driven, workflow, platform, or integration products.
• Comfort working with APIs, EDI, ETL/ELT, JSON, and integration architecture alongside engineers and customer IT teams.
• Strong customer-embedded discovery, outcome ownership, user experience, and cross-functional collaboration skills.
• Ability to work independently across cultures and time zones while spending substantial time with customers onsite.

Nice to have

• Experience in forward-deployed, solutions, or customer-embedded product roles at an enterprise software company.
• Experience with design partnerships, pilots, onsite discovery, or products serving multiple stakeholders with competing incentives.
• Experience with AI/ML-driven products and converting complex model outputs into confident user decisions.
• Exposure to logistics, freight, customs, trade compliance, or supply chain technology.

Culture & Benefits

• Values include trust, resilience, stewardship, and courage.
• Equal opportunity workplace focused on diversity, creativity, performance, and adaptability.
• Work involves close partnerships with customers and teams operating across cultures and time zones.