9 дней назад
Customer Product Manager (SIM/eSIM/IoT)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Product Manager (SIM/eSIM/IoT): Translating Australian customer needs into product requirements, roadmap priorities, and connectivity solutions while managing post-launch customer relationships with an accent on SIM, eSIM, IoT connectivity, and telecom customers. Focus on defining specifications, shaping global product direction, running business reviews, identifying expansion opportunities, and connecting customer feedback with long-term product value.
Location: Knoxfield, Melbourne, Australia; hybrid working across Australia
Company
is a global security technology company delivering solutions across digital security, financial platforms, currency technology, mobile security, payment systems, and IoT connectivity.
What you will do
- Own customer-facing product requirements for SIM, eSIM, and IoT connectivity solutions used by Australian MNOs, MVNOs, and enterprise customers.
- Translate customer needs into product requirements, roadmap priorities, specifications, and acceptance criteria for global product and engineering teams.
- Support Australian go-to-market activities, including positioning, packaging, pricing input, pre-sales scoping, and solution design.
- Own customer relationships after go-live, including adoption tracking, satisfaction reviews, value realization, and renewal risk management.
- Identify expansion opportunities, support customer advocacy, and connect feedback and feature requests back to product requirements.
- Prepare concise product and relationship updates for the APAC Head of Technical Consultants and internal stakeholders.
Requirements
- 5+ years of combined experience in product management and customer engagement or account management within telecom, SIM/eSIM, IoT, or technology.
- Experience translating customer needs into product requirements, preferably for Tier-1 MNOs or large enterprise customers.
- Ability to write product specifications, define requirements, manage roadmaps, and prioritize product work.
- Strong communication skills for translating customer language into engineering language and leading quarterly business reviews.
- Experience in customer success, account management, or client engagement.
- Ability to work autonomously across time zones as part of a distributed APAC team.
Nice to have
- Familiarity with GSMA standards, SIM lifecycle management, or eSIM provisioning.
- Experience with product management frameworks.
Culture & Benefits
- Hybrid working model across Australia.
- Competitive salary and performance incentive.
- Global career pathway within the APAC and international G+D structure.
- Direct exposure to major SIM, eSIM, and IoT technology programs.
- Work with an APAC technical consulting team on products connecting millions of devices.
- Inclusive workplace committed to equal opportunity and merit-based assessment.
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