Merchandise Training Partner (Retail)

Location: Hybrid role based in Sydney or Melbourne, Australia

Company

hirify.global operates Australian retail, liquor, hospitality, and drinks brands including Dan Murphy’s, BWS, ALH Hotels, and Pinnacle Drinks.

What you will do

• Design, coordinate, and deliver training programs across merchandise data platforms and core systems.
• Partner with Learning & Development to create workshops, e-learning, and blended learning solutions for internal teams, suppliers, and compliance audiences.
• Lead operational readiness activities, including User Acceptance Testing, documentation maintenance, training manuals, and supplier platform guides.
• Coordinate onboarding for new team members and suppliers, while providing coaching and development support to onshore and offshore teams.
• Represent the Merchandise community on key projects, communicate system changes, and resolve operational queries within 24 hours.
• Measure training effectiveness through feedback, performance metrics, control checks, and skill assessments.

Requirements

• 5+ years of experience in Merchandise Operations, Process Improvement, or a related field within the liquor or retail industry.
• In-depth knowledge of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Experience or strong capability in training delivery and tailoring content for diverse audiences.
• Clear verbal and written communication skills, with the ability to influence stakeholders and drive change.
• Strong leadership and stakeholder management skills, with a pragmatic approach to coaching and team development.

Culture & Benefits

• Hybrid ways of working.
• 15-month fixed-term opportunity.
• Discounts across hirify.global brands, Woolworths supermarkets, and BIG W.
• Free services supporting physical, mental, and financial wellbeing.
• Learning and development opportunities for professional and career growth.
• Inclusive workplace focused on safety, flexibility, equal opportunity, and collaboration.