Technical Customer Support Advocate (AI)

Location: Remote within Canada

On Target Earnings: $64,575–$80,850 CAD, including a Company Incentive Plan component.

Company

hirify.global provides an agentic procurement platform that helps mid-market organizations control and manage business spend.

What you will do

• Resolve complex technical customer issues through email, live chat, and occasional video calls.
• Identify, reproduce, and document product bugs for Engineering while gathering customer feedback for product improvements.
• Create and maintain FAQs, how-to guides, and other internal and external technical documentation.
• Use AI tools and automation to improve support workflows and knowledge resources.
• Configure customer accounts, including roles, permissions, SSO, integrations, API connections, sandbox duplications, custom fields, pipelines, and dashboards.

Requirements

• 2–3+ years of experience in a technical, customer-facing SaaS role.
• Experience with ticketing platforms such as Zendesk, Intercom, or similar tools.
• Strong troubleshooting skills for web and mobile applications, with proficiency in Jira for bug tracking.
• Hands-on experience with data migration, API setup, and SSO configuration.
• Experience with prompt engineering, AI tools, and technical content for LLM-driven support systems.
• Ability to explain complex APIs and workflows clearly to technical and non-technical stakeholders.

Nice to have

• Background in Technical Account Management or Implementation within a high-growth startup.
• Experience with QuickBooks Online, NetSuite, Microsoft ERPs, KYC, fraud prevention, Airwallex, or Stripe.

Culture & Benefits

• Remote-first work with flexible hours from anywhere within Canada.
• Responsible time off and support for sustainable work-life balance.
• Extended health, vision, dental, Employee Assistance Program, and wellness spending account.
• Volunteer days, Donate Your Day, and education-focused lunch-and-learn sessions.
• Stock options and opportunities for professional and personal growth.