Customer Service Representative

Location: Mississauga, Ontario, Canada; hybrid schedule with work-from-home eligibility up to two days per week after training

Salary: CAD 50,000–54,000 per year

Company

hirify.global provides computer software and related services for automotive dealerships.

What you will do

• Handle incoming calls and emails from internal and external customers.
• Gather information about customer needs and expectations.
• Resolve software issues or submit tickets for additional research.
• Research and troubleshoot customer tickets while prioritizing individual workloads.
• Train customers and share product knowledge with team members.
• Use dedicated time for learning, growth, and professional development.

Requirements

• Ability to understand and work with PC-based products.
• Ability to troubleshoot problems and train customers on software products.
• Excellent customer service, phone etiquette, verbal communication, and written communication skills.
• Critical, analytical, and problem-solving abilities.
• Effective teamwork skills.
• College diploma or university degree preferred; ability to travel to the United States for additional company-paid training if offered.

Culture & Benefits

• Classroom-style, on-the-job training with a mentor and online courses.
• Hybrid work schedule, with eligible associates able to work from home up to two days per week after training.
• Medical, dental, vision, and life insurance.
• Pension plan with 100% company matching up to 6%.
• Paid vacation and sick days, professional development, internal promotion opportunities, and referral bonuses.
• Office-based computer work with occasional handling of devices weighing up to 20 pounds.