Implementation Consultant (SaaS)

Location: Mexico City, Mexico; hybrid schedule with 3 days in the office and 2 days working from home

Company

hirify.global provides an API-first commerce platform that helps food and retail businesses connect ordering, delivery, and operational systems.

What you will do

• Lead multiple SaaS implementation projects, managing timelines, resources, and client expectations.
• Configure the platform and integrate POS systems, online ordering platforms, and third-party applications.
• Use Postman for API testing, troubleshooting, and diagnosing integration issues.
• Train clients and partners and provide hands-on technical support during and after implementation.
• Collaborate with Sales, Customer Success, Product, and Engineering teams, including communicating client feedback and completing post-implementation handoffs.
• Improve implementation workflows and contribute insights to platform development.

Requirements

• 3–5 years of experience in technical implementation or customer support within the SaaS industry.
• Experience managing complex software implementations for mid-market or enterprise clients.
• Proficiency with APIs, data management, integrations, and Postman.
• Experience with project management tools such as JIRA and Asana, plus CRM and ticketing platforms such as HubSpot and Zendesk.
• Strong troubleshooting, communication, and stakeholder-management skills.
• Fluent English with strong written and verbal communication skills is required. Candidates must have the legal right to work in Mexico; relocation or travel assistance is not available.

Nice to have

• Experience with POS systems and online ordering platforms, particularly in the food and beverage industry.
• Proficiency in additional languages.

Culture & Benefits

• Dedicated learning budget for professional development.
• Work on weekly product releases and new features in a rapidly scaling SaaS company.
• Collaborate with a diverse international team that values transparency and multiple perspectives.
• Regionally tailored compensation and benefits.
• Inclusive workplace with support and accommodations available during the recruitment process.

Hiring process

• Initial screening and assessment may be supported by an artificial intelligence tool, followed by human review.
• A background check may be required for certain roles and will be communicated during initial screening.