(USA) Technology Support II

Location: ISD Office - DGTC AR Bentonville Home Office, Bentonville, Arkansas, United States; in-person end-user support through Tech Spots.

Annual salary: $60,000–$110,000, plus performance-based bonuses and possible stock compensation.

Company

hirify.global provides technology and digital services within Walmart's retail organization.

What you will do

• Troubleshoot system issues across hardware, software, network, and end-user computing environments.
• Install, configure, maintain, and upgrade computers, networks, printers, peripheral devices, and related software.
• Respond to outages and breakdowns and resolve issues involving web-based applications and intranet systems.
• Support Windows and Mac workstations, Active Directory environments, and IT infrastructure reliability.
• Maintain software license, hardware inventory, and technology requirement records.
• Communicate technical issues, resolutions, and recommendations to management, stakeholders, and end users.

Requirements

• Experience providing technical support and troubleshooting across IT infrastructure and information systems.
• Proficiency with hardware, software, networks, peripheral devices, and end-user computing environments.
• Knowledge of IT service management tools, including ServiceNow, and help desk processes.
• Strong communication and interpersonal skills for explaining technical information to technical and non-technical audiences.
• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field, or two years of relevant technology experience.
• Accountability, integrity, adherence to company policies, and commitment to continuous improvement.

Nice to have

• Microsoft Office and operations experience.
• Knowledge of WCAG 2.2 AA, assistive technologies, and digital accessibility practices.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, company-paid life insurance, and performance-based bonuses.
• Paid time off, sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Disability coverage, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Walmart-paid education programs covering tuition, books, and fees for eligible full-time and part-time associates.