Customer Success Manager (SaaS)

Location: Sao Paulo, Brazil; hybrid workplace

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer data and marketing engagement platform with personalization and journey orchestration across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Own partner gross retention, CSAT, health score, and lock-in score.
• Orchestrate initiatives that increase product adoption, usage, and value recognition.
• Recommend relevant use cases, support panel usage, train new partners, and advise customers on product capabilities.
• Coordinate with Product Onboarding, Technical Account Management, and Account Management teams as the primary partner contact.
• Share expertise with colleagues and lead internal projects without direct people management.

Requirements

• University degree in Business, Marketing, Engineering, or a related field; an MBA is preferred.
• 4+ years of experience in customer success, account management, strategic consulting, or similar customer-facing roles, preferably in SaaS.
• Experience with digital marketing, martech, or advertising.
• Strong written and spoken communication in English and Portuguese.
• Technical background, including the ability to read API documentation and understand HTML, CSS, XML, basic data structures, and data flows.
• Strategic thinking, project management skills, accountability, and the ability to build long-term customer relationships.

Nice to have

• Spanish language skills.
• MBA.

Culture & Benefits

• Work with a diverse international community representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access learning and development platforms including Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation.
• Referral bonuses, volunteering opportunities, social impact projects, global retreats, and team-building events.