Customer Success Engineering Specialist (AI)

Location: On-site in Sumaré, São Paulo, Brazil, at least four days per week

Company

hirify.global develops innovative products and solutions across research, engineering, manufacturing, and other industries.

What you will do

• Support onboarding and adoption of OnePlace for researchers, engineers, product teams, data products, and new use cases.
• Guide users on platform capabilities, governance requirements, best practices, and self-service resources.
• Gather user requirements, feedback, and enhancement requests and translate business needs into actionable outcomes.
• Coordinate support requests, issue triage, escalations, and resolution updates with engineering and operations teams.
• Track onboarding progress, adoption metrics, user engagement, and customer health.
• Create enablement materials, including guides, FAQs, training content, documentation, and knowledge articles.

Requirements

• Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, Data Science, Business, or a related field.
• Experience in customer success, technical support, business analysis, consulting, platform enablement, product support, or similar roles.
• Experience supporting or onboarding enterprise software, data platforms, analytics platforms, cloud solutions, or technical products.
• Familiarity with data products, data governance, metadata management, analytics, workflow automation, and AI-enabled solutions.
• Experience working directly with customers, users, researchers, or stakeholders in a technical environment.
• Advanced proficiency in English and ability to work on-site in Sumaré at least four days per week.

Nice to have

• Experience with data, analytics, AI, machine learning, or cloud platform initiatives.
• Experience with Databricks, AWS, Snowflake, Power BI, DataHub, or similar technologies.
• Experience with customer onboarding, adoption, change management, enablement, data products, governance, or metadata initiatives.
• Familiarity with Agile delivery, product development, ticketing systems, customer success, or service management practices.
• Experience in scientific, research, engineering, or innovation-focused environments.

Culture & Benefits

• Work with Corporate Research Digital Platforms and teams around the world.
• Programs supporting physical and financial well-being.
• Competitive pay and benefits benchmarked against comparable companies.
• Equal employment opportunity and a strong Environmental Health and Safety culture.