Patient Referral Coordinator (AI Healthtech)

Location: Remote from Honduras, Mexico, Colombia, Central Visayas or Central Luzon in the Philippines. Work schedule: 9:00 AM–5:00 PM Central Time, Monday–Friday.

Company

hirify.global connects highly qualified candidates with startups in the US and EU, including an early-stage AI healthtech client building a clinical co-pilot platform for urgent care practices.

What you will do

• Call patients flagged for specialist follow-up and explain the importance of referrals in clear, accessible language.
• Answer questions, handle objections empathetically, and guide patients toward booking without pressure.
• Book appointments through the internal dashboard or coordinate with patients’ preferred providers.
• Follow up through voicemail, text, and email, and re-contact patients who have not yet booked.
• Review patient notifications and medical record summaries, update statuses, and document every interaction.
• Escalate clinical questions and maintain accurate handling of protected health information.

Requirements

• 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO with outbound phone communication.
• Experience with objection handling, appointment setting, booking metrics, or conversion-focused customer service.
• Experience working by phone with US-based patients, clients, or customers.
• C2 CEFR English fluency with a near-native, unobstructive accent for US patient-facing calls.
• Experience using CRM, scheduling, or patient management dashboards, with the ability to work independently.
• Availability for 9:00 AM–5:00 PM Central Time, Monday–Friday.

Nice to have

• Spanish-English bilingual fluency with B2+ Spanish.
• Knowledge of medical terminology, ICD diagnosis codes, or insurance verification.
• Prior HIPAA or PHI handling training.
• Experience in an early-stage startup or fast-scaling environment.

Culture & Benefits

• Fully remote work within the listed countries and regions.
• Competitive salary based on experience and skills.
• PTO according to company policy.
• HMO coverage after three months for full-time employees based in the Philippines.
• Direct mentorship, professional development resources, and global networking opportunities.
• Team incentives for accurate CRM maintenance and on-time reporting.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview followed by a client interview.
• Job offer and client onboarding.