Enrollment Operations Specialist

Location: Remote - United States; Monday–Friday, 8:00am–4:00pm PST

Salary: $23.00 per hour; seasonal W-2 employment beginning October 12, 2026, with work expected through December 31, 2026. Individual assignments are anticipated to end on January 15 or February 5, 2027.

Company

hirify.global is an insurtech-focused distributor of life, health, and wealth insurance products serving independent agents and clients nationwide.

What you will do

• Review and process consumer enrollment, termination, and cancellation requests.
• Identify and resolve enrollment errors, discrepancies, and missing information.
• Contact consumers and coordinate with internal teams when additional information or action is required.
• Research and escalate complex or high-risk issues with clear documentation.
• Maintain accurate enrollment records and communications in Zendesk or similar systems.
• Identify recurring issues and communicate trends or process gaps to management during high-volume periods.

Requirements

• Experience managing detailed, process-driven work where accuracy and timely execution were essential.
• Experience researching discrepancies, determining next steps, and following established processes.
• Experience handling sensitive or confidential information and maintaining accurate business records.
• Experience communicating with consumers or customers and coordinating with internal teams.
• Ability to work independently in a high-volume environment with changing priorities and learn new digital systems quickly.
• Must be located in the United States and available for the stated PST working schedule.

Nice to have

• Experience in health insurance operations, broker services, member support, or enrollment processing.
• Experience with ACA enrollment, Healthcare.gov, or state-based marketplaces such as Covered California.
• Experience using Zendesk or a similar CRM or support platform.
• Experience in a high-volume Open Enrollment environment or a fully remote role.
• Startup, small-business, or fast-paced environment experience with ownership of varied responsibilities.

Culture & Benefits

• Full-time seasonal W-2 employment with overtime eligibility.
• Additional hours may be available or required during peak periods.
• Remote work supporting consumers and agents across the United States.
• Opportunity to work in a hyper-growth insurtech environment with professional development opportunities.

Hiring process

• The interview assesses critical thinking, problem-solving, attention to detail, judgment, discretion, and accountability.
• The process also evaluates process discipline, communication, technical learning agility, ownership, and adaptability.