Trial Experience Team Lead (SaaS)

Location: United States; remote workplace

Salary: $58,000–$70,000 annually

Company

hirify.global provides an AI-powered SaaS business operating system for agencies, entrepreneurs, and small and medium-sized businesses, combining conversations, automation, and intelligence.

What you will do

• Lead, coach, and develop Trial Experience Specialists through daily support and performance guidance.
• Handle management-level inquiries, customer support escalations, and advanced customer requests.
• Facilitate ongoing team training, onboarding, and skills development with Leads and Managers.
• Monitor team health and performance metrics, provide feedback, and contribute to strategic team development.
• Identify opportunities for process redesign and recommend changes that improve service quality.
• Foster collaboration and maintain accurate documentation while adapting to evolving business needs.

Requirements

• Bachelor’s degree or equivalent SaaS experience is strongly preferred.
• Prior SaaS sales experience with the ability to manage the full sales cycle, including strong communication and negotiation skills.
• Experience leading fast-paced, results-driven, customer-facing teams in a SaaS or product-led growth company is preferred.
• Strong people leadership, coaching, collaboration, time-management, prioritization, and conflict-management skills.
• Technical aptitude for helping users succeed with HighLevel software and learning new technologies.
• Working knowledge of CRM systems, Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.

Nice to have

• Experience with CRM systems.
• Knowledge of social media management, social media advertising, website and funnel building, and SEO.
• Demonstrated problem-solving and conflict-management experience.

Culture & Benefits

• Remote-first work environment with a global organization spanning more than 10 countries.
• High-performance, high-accountability culture focused on initiative, clarity, and execution.
• Camera use is expected for all customer and team interactions.
• Opportunity to support software used by more than one million businesses worldwide.