Growth Specialist I, Preferred (PropTech)

Location: Remote-USA; Field position requiring employees to live within a reasonable commuting distance of a management-defined geographic region or service area.

Base pay: $41.40–$66.20 hourly in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC; $39.30–$62.90 hourly in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. Actual pay varies by location, experience, and performance.

Company

hirify.global is a U.S. real estate platform helping people buy, sell, finance, and rent homes, with products including hirify.global platforms, Follow Up Boss, and hirify.global Home Loans.

What you will do

• Support new partners and agents through onboarding, platform adoption, feature usage, and basic operational setup.
• Reinforce playbook guidance, best practices, program tips, and self-service resources.
• Review performance signals, prioritize trigger-based outreach queues, and complete first-touch actions within defined workflows.
• Respond to partner and agent inquiries by phone, email, or case management tools, resolving in-scope questions and routing technical or account issues.
• Monitor partner activity and KPIs, document interactions, identify patterns, and escalate complex, systemic, or sensitive issues.
• Share feedback on recurring questions, content gaps, workflows, and tools while collaborating with peers and cross-functional partners.

Requirements

• 2+ years of experience in customer success, customer support, account coordination, or a similar customer-facing role.
• Experience supporting customers or external partners in a fast-paced, high-volume environment.
• Experience using CRM or case management tools; Salesforce experience is preferred, with the aptitude to learn new platforms quickly.
• Comfort documenting interactions and managing cases or tickets in a structured workflow environment.
• Ability to consistently achieve at least 90% of weekly KPIs, including response and resolution SLAs, outreach completion, and case documentation quality.
• Ability to meet interaction quality and accuracy standards and complete assigned outreach within defined windows.

Nice to have

• Experience in real estate, proptech, SaaS, or a performance-based partner program.
• Comfort working with data signals or AI-assisted tools to prioritize work and guide action.
• Familiarity with Salesforce, Follow Up Boss, Tableau, or similar tools.
• Strong organization, attention to detail, follow-up skills, and ability to manage multiple active cases simultaneously.

Culture & Benefits

• Full-time employment with equity eligibility based on experience, performance, and location.
• Structured, team-based work from a shared book of business rather than a named partner portfolio.
• Cloud HQ provides distributed-work flexibility, while this Field role requires residence within commuting distance of the assigned region or service area.
• Work is measured through defined service levels, quality reviews, weekly KPIs, and outreach cadence.
• Equal employment opportunity and reasonable-accommodation support are provided.