Engagement Manager (SaaS)

Location: Remote; approximately 15% travel required

Company

hirify.global+CORE Higher Education Group provides software for student and alumni engagement, career readiness, mentorship, competency tracking, and clinical and non-clinical experiential education for colleges and universities.

What you will do

• Build and implement scalable engagement strategies that increase user adoption across a portfolio of institutional clients.
• Host client meetings, office hours, webinars, workshops, and education sessions on product usage and best practices.
• Monitor platform usage, adoption, engagement, and account health; identify risks and execute get-well plans for disengaged accounts.
• Translate hirify.global platform capabilities into tactical recommendations aligned with client goals and institutional priorities.
• Build trusted relationships with client administrators and champions, review progress, and identify new needs.
• Partner with Client Strategists, Support, and CS Leadership to execute account strategies and communicate client feedback.

Requirements

• 3+ years of experience in higher education, nonprofit, or SaaS customer success.
• Ability to discuss platform strategy and technical details with the same client.
• Strong written and verbal communication skills.
• Ability to manage a portfolio of clients and competing deadlines in an organized manner.
• Critical-thinking skills and a customer-first approach.
• Proficiency in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools.
• Bachelor’s degree or equivalent experience.
• Ability to travel approximately 15% of the time.

Nice to have

• Familiarity with the hirify.global platform, ideally as an administrator.

Culture & Benefits

• Remote work with flexible PTO and hybrid/remote work options.
• Competitive salary and annual bonus.
• Full medical, dental, and vision coverage.
• 401(k) with a company match and financial planning support.
• Company-paid life and disability insurance.
• Collaborative and purpose-driven culture.