Developer Analyst II (SaaS)

Location: Remote, Texas, United States

Salary: USD $70,700.00–$120,300.00 per year

Company

hirify.global provides SaaS platforms and software solutions for the real estate industry.

What you will do

• Resolve complex Tier 3 escalations through root cause analysis, SQL queries, REST API diagnostics, log analysis, and behavioral pattern evaluation.
• Own specific product areas and develop specialized expertise across SaaS platforms.
• Document product defects with reproduction steps, impact assessments, and supporting technical data for Engineering review.
• Analyze escalation trends to identify recurring issues, systemic gaps, and patterns.
• Administer Salesforce escalation tickets, maintaining accurate case histories, customer communications, and resolution documentation.
• Create troubleshooting guides, workaround documentation, product-specific SOPs, and internal training materials while mentoring junior analysts.

Requirements

• Bachelor’s degree or equivalent experience in a technical, analytical, or business field.
• 4–5 years of experience in technical support, product operations, or a related role, preferably with SaaS or enterprise software products.
• Intermediate to advanced SQL skills for issue investigation and data validation.
• Experience with REST APIs, API documentation, and diagnostic API requests.
• Strong root cause analysis, organization, prioritization, documentation, and communication skills.
• Ability to translate complex technical findings into clear guidance for technical and non-technical audiences.

Nice to have

• Experience with Salesforce or similar enterprise CRM and case-management platforms.
• Familiarity with SaaS architecture, integration patterns, or middleware technologies.
• Experience with technical documentation, SOPs, knowledge bases, DevOps, or software development workflows.
• Experience with Excel, Power BI, or similar data analysis and reporting tools.

Culture & Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus eligibility.