Customer Support Specialist (SaaS)

Location: Onsite Monday through Friday at the Draper, Utah office

Company

hirify.global provides AI-enabled SaaS solutions for public-sector and public-safety organizations, supporting workforce and operational processes.

What you will do

• Provide product support, guidance, training, and troubleshooting through phone calls, virtual meetings, email, and digital channels.
• Listen to customers, clarify their goals, resolve issues, and provide follow-up communication when needed.
• Investigate issues by reproducing them in test environments, researching solutions, and documenting cases for escalation.
• Create and maintain detailed customer cases in Salesforce, including the situation, category, interactions, and resolution.
• Keep product knowledge current, learn standard operating procedures, and contribute feedback to improve team service.

Requirements

• Bachelor’s degree or at least 1 year of experience in customer support, training, or implementation.
• Effective communication, decision-making, analytical, and time-management skills.
• Technical aptitude, initiative, empathy, and a continuous-learning mindset.
• Full availability to work onsite Monday through Friday at the Draper, Utah office.
• Ability to manage fluctuating volumes of customer requests and maintain high-quality service.

Nice to have

• Experience supporting SaaS products.
• Experience with HR or public-safety software.
• Experience supporting public-sector clients.

Culture & Benefits

• Collaborative customer-support environment with cross-functional interaction.
• Opportunities to deepen product knowledge to an advanced or expert level.
• Positive work environment with team activities and opportunities for professional growth.