Customer Support Manager

Location: San Francisco, United States; on-site

Salary: $100K–$140K annually, plus equity

Company

hirify.global provides a SaaS product involving accounting workflows, ERP integrations, and customer-facing financial operations.

What you will do

• Own and resolve complex technical and accounting-related support cases across email, chat, and other channels.
• Troubleshoot ERP workflows, accounting data issues, product functionality, and system integrations.
• Build trusted customer relationships, monitor customer health and sentiment, and follow up through full issue resolution.
• Partner with Product, Engineering, and Customer Success to report bugs, reproduce issues, validate fixes, and transfer customer knowledge.
• Document recurring issues and create help articles, internal guides, FAQs, tutorials, and in-product guidance.
• Identify support trends, product gaps, and retention risks while improving support playbooks and workflows.

Requirements

• 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles such as Support, Implementation, Customer Success, or Account Management.
• Strong technical aptitude and the ability to learn new software platforms quickly.
• Experience troubleshooting accounting data, financial workflows, and system integrations.
• Customer-first mindset with empathy, ownership, and strong attention to detail.
• Excellent written and verbal communication skills with the ability to manage multiple priorities.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience with ERP platforms such as QuickBooks, Xero, Sage Intacct, or NetSuite.
• Interest in mentoring and future leadership development.

Culture & Benefits

• On-site work in San Francisco.
• Opportunity to contribute to a fast-growing support organization and shape its processes.
• Equity offered as part of the compensation package.